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Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

You’ll gain practical knowledge of the architecture of the HRSD solution and learn how to configure HR properties, criteria, PDF document templates and managed documents inside ServiceNow.

Learn how you can reduce confusion by synchronizing people and departments, including IT, finance, services, and end users. You’ll also see the value in investing time and careful consideration when building out the HAM practice to produce a higher-quality outcome.

Get introduced to the Project Portfolio Management (PPM) application and learn to efficiently manage the project lifecycle from initiation to closeout.

IT Operations Management (ITOM) topics enable ServiceNow platform users to master subjects such as the Configuration Management Database, Event Management, Cloud Provisioning and Governance, Orchestration, Service Mapping and lay the groundwork for mature infrastructure operations management.

Learn how the ServiceNow ITSM function provides practical skills that can be applied immediately to accelerate ITSM implementations to improve alignment between IT and the organization.

Learn how to effectively manage your software development life cycle with a life cycle management training course from Global Knowledge. Master application life cycle management (ALM) and arm yourself with advanced ALM tools. Enroll in a life cycle management course today!

The CMA certification validates your ability to install, configure and administer a VMware vRealize environment, used to automate key processes within your Data Center in a repeatable, scalable way that leads to efficiency and improved productivity. These skills enable you to simplify and standardize the more complex day to day activities, increasing your credibility and value within the organization.

Showcase your fundamental knowledge of effective project management techniques by completing the Certified Associate in Project Management, CAPM® certification.

How to prepare for PMP certification exam and become a Project Management Professional today with expert project management training from Global Knowledge.