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Structuring techniques are the foundation of decision making. This white paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform. If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. Here, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

Examine four major trending areas in IT: certifications, salaries, cloud computing and cybersecurity.

Examine three major pain points for IT decision-makers: training, budgets and employee retention.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

This white paper will bring you up to speed on what DevOps is, how it can help IT deliver value to the business, and position the IT organization to keep up with business demand for change.

This white paper explains how Global Knowledge can help your organization build a more engaged, highly skilled workforce through IT training. It presents the findings of recent surveys, completed by more than 3,200 Global Knowledge students that have attended training within the past eight months. Learn the top benefits that organizations receive from training their employees, the expected productivity gain and much more.

Ready to earn your CompTIA Cloud+ certification? This Certification Prep Guide provides everything you need to know about the CompTIA Cloud+ certification and offers helpful tips that IT professionals can use when preparing for the CompTIA Cloud+ exam. Start here!