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Increase your chances of a successful cloud deployment and of successfully articulating to management the rewards and risks of moving to the cloud.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

This webinar will help demystify the differences between Office 365 in the Cloud and on your PC. Find out when to use one over the other.

Learn how to configure IP Multicast with Multiprotocol Label Switching (MPLS) and how to add encryption for Multicast with the Group Encrypted Transport VPN (GETVPN).

Implementing Cisco Multicast is a five-day instructor-led course designed to provide technical solutions for simple deployments of IP multicast within a provider or customer network. This course covers the fundamentals of IP multicasting including multicast applicati...

Learn about system architecture with an emphasis on understanding the implications on system performance, methods for testing the effects of performance adjustments, open source benchmarking utilities, methods for analyzing system and networking performance, and tuning configurations for specific application loads.

In this course, you will learn the skills you need to effectively establish and manage a realistic schedule and detailed budget. Through hands-on exercises, you'll learn to develop an integrated budget and schedule while monitoring project performance during executio...

Avoid project catastrophe by developing expertise in risk management.