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This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in y...

This course provides students with the knowledge and skills to design and develop AI enabled database solutions across Microsoft SQL platforms, including SQL Server, Azure SQL, and SQL databases in Microsoft Fabric. It is intended for professionals who build modern d...

Access our schedule of online IT courses that offer indexed and searchable class recordings and engagement tools to learn the latest skills from anywhere in the world.

Receive expert IT training in a self-paced, online environment with convenient 24/7 access! Global Knowledge offers an interactive on-demand training experience for hundreds of IT and business courses. Gain new skills with our flexible on-demand class format designed to fit your schedule.

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In this report, review the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.

What were the top paying certifications in 2016? Which certifications did people want credentials in? This article gives a look back to 2016 by providing a review of the 15 top-paying certifications.

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.