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This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality. This course is eligible for 30 Continuing Education Credits (ILT Modality).

Earning Wireshark Certification validates your ability to use Wireshark to perform network communications troubleshooting and forensics.

Learn how to prepare and earn the ServiceNow Certified Implementation Specialist – Customer Service Management Certification.

Learn how to prepare for and earn the ServiceNow Certified Implementation Specialist - IT Service Management Certification.

Find available IT courses and certification training at Global Knowledge’s training center classrooms in the Dallas-area. View course schedules and enroll now to advance your IT career!

Find available IT courses and certification training at Global Knowledge’s training center classrooms in Minneapolis. View course schedules and enroll now to advance your IT career!

Find available IT courses and certification training at Global Knowledge’s training center classrooms in Seattle. View course schedules and enroll now to advance your IT career!

Need to know the difference between copper and optical fiber? Want to learn what the acronyms PBX, PC, PCI, PCIe, PCM, PDA, and PDU mean? Our "Geek Speak v3.0" can teach you all this and more. An update to our popular v2.0 "Geek Speak", this white paper will teach you more than 925 popular IT words, phrases, and acronyms.

When we learn a concept for the first time, the newness of it tends to become embedded with the learning process. We remember the new idea's significance and forever after remember it as new. The initial impact of a discovery can prevent the concept from aging. At the same time, we realize how quickly technology advances.