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This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

Deliver Your Message with Poise, Empathy and Resolve. Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scen...

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. After completion of this course, these individuals w...

The primary objective of this combination course is to equip delegates with an extensive knowledge base and hands-on comprehension of the PRINCE2® 7th edition project management method. It also aims to assist participants in their preparation for both the PRINCE2(R)7...

This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server, and w...

Generative AI is reshaping how organizations innovate, operate, and compete. This one-day executive-level course gives leaders and architects the clarity and tools they need to make smart, strategic decisions about GenAI adoption. Through real-world use cases, intera...

The AI Security Deep Dive is a comprehensive three-day intensive course designed for programmers, security analysts, and cybersecurity professionals who need to understand and defend against the unique security challenges posed by artificial intelligence and machine...

AI Secure Programming for Web Applications / Technical Overview is built for security professionals, technical leaders, developers, and stakeholders who need a strong starting point to understand how AI is reshaping risks in modern web applications. As AI-powered fea...

You learn to use VMware Aria Automation to automate the delivery of virtual machines, applications, and personalized IT services across different data centers and hybrid cloud environments. The course covers how VMware® Aria Automation Service Broker™ can aggregate c...

AWS Jam is a gamified event with teams competing to win by completing a series of hands-on challenges on the AWS platform over the course of a day. Participants develop, enhance, and validate team skillsets in the AWS Cloud through real-world problem solving. Each AW...