Search

Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.

This course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.

The Implementing Cisco Collaboration Conferencing (CLCNF) course focuses on Cisco® on-premises conferencing architecture and solutions.

Exclusive – This course is geared towards trainees with a broad range of expertise, from administrative and call center personnel to technical staff, as well as wireless and network engineers. We begin by defining what 5G is and comparing it with previous generations of mobile c...

This is a 5-day ILT course designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment. The skills you gain by attending this course inclu...

Exclusive – In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data,...

This course is designed to provide you with the skills required to install and customize z/OS UNIX (full name z/OS UNIX System Services), and to manage and monitor the z/OS UNIX environment.

SharePoint users and administrators streamline, automate, and facilitate site management tasks.

New – Learn how to be effective & efficient. Appraising Performance is a live, full-day course that gives you the skills to conduct performance appraisals.

Welcome to our Microsoft 365 Teams courseware! This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings.