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Course Code: 899009
In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...
Course Code: 821277
IT Service Management provides amazing services, increase productivity, and achieve new insights with a modern service management solution.
Course Code: 100864
This 5-day deep dive training course explores the capabilities of the Cisco Software-Defined Access (SDA) solution. Students will learn how to implement SDA for different solution verticals. It also addresses the details of how to operate and troubleshoot the different capabilities of the underlying solution components.
Course Code: 821583
Exclusive – Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeh...
Course Code: 821592
This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer a SQL server database infrastructure. Additionally, it will be of use to individuals who develop applications that deliv...
Course Code: 100801
New & Exclusive – This course provides the technical information focusing on application architecture and technical skills to start their journey into this role.
Course Code: 100826
Learn about security concepts, network application operations and attacks, Windows and Linux OS, and the data types used to investigate security incidents.
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Course Code: 821268
Cloud Provisioning and Governance is integrated with both private and public cloud providers, including Amazon Web Services, Microsoft Azure, and VMware.
Course Code: 835004
The Knowledge Management Implementation on-demand series provide system and knowledge administrators key steps on setting up and configuring the Knowledge Management application and the components within it. This course leverages the Knowledge Management Guided Setup...
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