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CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

New – ON-DEMAND: Learn how to prepare for negotiations, negotiate effectively, overcome resistance, and reach favorable agreements.

SAFe serves as a guide to harmonize Agile development practices across an entire organization. Traditionally, organizations begin their Agile journey by focusing on individual teams, starting with a pilot team, and then moving on to transition other teams individuall...

Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-worl...

In this powerful two-day course, you'll grasp the concepts, principles, and methods of Agile development.

New – New - In this course, students will learn the fundamentals of database concepts in a cloud environment, get basic skilling in cloud data services.

The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) course gives you a detailed understanding of the Cisco® Nexus switch platform and teaches you how to install, configure, and manage Cisco Nexus® switch platforms in a scalable, highly availab...

Cloud transformation can reduce costs, improve security, and drive innovation. To achieve those outcomes, you need a cloud-skilled workforce. Now, you can provide teams across your organization with the resources they need to build cloud skills anytime. Introducing A...

In the Business Process Analysis course, learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. Enroll with Global Knowledge.

Learn how to plan business analysis activities; as well as the basics of eliciting, analyzing, modeling, and writing requirements. Learn how to verify and validate product requirements, gain approval, and manage the requirements through the life cycle of the project.