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In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

IT Service Management provides amazing services, increase productivity, and achieve new insights with a modern service management solution.

With Microsoft SQL Server 2016, you can distribute your data to the cloud using the Stretch Database feature to improve local access.

Rich Hummel discusses about Cisco's security solutions and how Cisco's acquisition of Sourcefire has changed the security landscape. Learn more here.

Gain insight into Cisco Unified Collaboration infrastructure solutions for using phone, instant messaging and videoconferencing systems to connect internal and external users.

Public Key Infrastructure can become a fairly complex environment & deployment, as it involves multiple components that all need to work together smoothly.

A look at five basics to consider in any data center virtualization project: planning, balancing the various hardware components, sizing the storage properly, managing capacity, and automation.

Step-by-step instructions for using IBM's unique scripting interface for security controls, enhancing user access, customizing and creating new pages.

Learn how Hyper-V Replicas make it possible to copy Hyper-V virtual machines across a LAN or WAN even if you don't have a failover cluster or shared storage between the virtual machines.