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This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course covers building secure and scalable AI infrastructure, managing the full lifecycle of traditional machine learning models with Azure Machine Learning, and deploying, evaluating, monitoring, and optimizing generative AI applications and agents using Micros...

The Automating Networks Using Cisco Platforms (CCNAAUTO) training teaches you how to implement basic network applications using Cisco platforms as a base, and how to implement automation workflows across network, security, collaboration, and computing infrastructure....

The DASA Transformational Leader Certification prepares you to spearhead initiatives, craft scalable frameworks, and maximize business value. You’ll gain a deep exploration of leadership models, team building, and strategies to transform your organization. This certi...

This course provides a focused, hands-on introduction to Cisco ISE, equipping you with the practical skills to deploy and manage secure network access. You will explore ISE architecture and design considerations, configure identity sources, and build authentication a...

Webex Contact Center Advanced course is designed to provide an in-depth understanding and hands-on expertise in the advanced functionalities of Webex Contact Center. This comprehensive course is tailored for professionals seeking to elevate their skills in the comple...

This report discusses the growing significance of human capital and intellectual property on the performance, sustainability, and valuation of companies. It examines the business drivers for investing in the acquisition, development, and certification of knowledge workers as well as current technology and economic trends that are accentuating the critical need to invest in the education and training of employees and customers.

Discover the value paradigm shift to investing in people, the benefits associated with developing the right skills, where critical skills are needed and the business drivers behind them. We also provide ideas on how to convert customers into assets through customer education. DOWNLOAD NOW >

Global Knowledge, the world's leading learning services and professional development solutions provider, is the VMware Global Education Partner of the Year 2015.