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Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

How you do business is changing fast. Competition is more fierce than ever. How well you can grasp and handle data, reduce risks, and manage people, processes, and new technology is being tested daily. Prepare yourself to innovate, strategize, and lead with success....

Learn to execute on the three overarching principles behind Scrum – iterative development, self-management, and visibility. Certified Scrum Master (CSM).

Discover the benefits of Scrum as applied to product ownership in this two-day immersion into agile product management. Virtual Classroom Live available.

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.

Learn how an Agile testing approach enhances delivery speed and improves overall quality. Learning the goals of Agile will help you transition, implement, and monitor testing in an Agile environment and integrate traditional testing skills and knowledge into Agile development teams.

In this powerful two-day course, you'll grasp the concepts, principles, and methods of Agile development.

This one-day program will provide you the metrics, methodologies, and accepted, tried, and true principles of Agile management techniques that will transform and empower your position and your business environment.

Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do.

Learn test-driven development, continuous integration, refactoring, and emergent design for Agile technical excellence.