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This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...

You will examine the skills needed to move beyond proof-of-concept to scalable, secure, and observable agentic AI implementations. The course prepares you to design and deploy advanced agentic systems ready for real-world production environment.

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in onl...

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in y...

Global Knowledge’s report confirms demand for cybersecurity & cloud computing skills, based on input from 10,000 advanced IT professionals across the globe.

Richard Pryor-Jones, interim global CEO of Global Knowledge Training LLC, announced today the appointment of Lawrence Franco to the position of president, Global Knowledge Canada.

Global Knowledge today announced the launch of its ninth annual IT Skills and Salary Survey. The survey addresses issues relevant to IT and business professionals, including salaries for key certifications, emerging trends and factors impacting job satisfaction and compensation.

Global Knowledge was recently named Red Hat's Premier Training Partner of the Year for 2015 for its role as a top provider.

Global Knowledge Canada has been honoured in three of Microsoft's annual award categories for its work in teaching homeless youth valuable computer skills.