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In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

In this course, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, makin...

Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, implement, deploy, secure, manage, and scale applications on Google Cloud using Cloud Run.

You learn about the API life cycle, and how the Apigee API platform helps you manage all aspects of the life cycle. You learn how APIs can be designed using API proxies, and how APIs are packaged as API products to be used by app developers. Through a combination of...

The Lean Portfolio Management course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. The LPM course provides the guidance and tools you ne...

In the SAFe® for Architects course, you’ll get the context to align architecture with business value. You’ll understand how system, solution, and enterprise architects collaboratively deliver architectural solutions. And you’ll get the guidance and tools you need to...

Over the course of two days in the SAFe Scrum Master training, you will learn the responsibilities of a Scrum Master in a SAFe enterprise, learn how scrum masters empower and lead Agile teams, and understand how to facilitate Agile events like iteration planning, tea...

This two-day course provides a comprehensive overview for understanding the DevOps competencies needed to accelerate time-to-market by improving the flow of value through the Continuous Delivery Pipeline. Attendees will map the current value stream through their deli...

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

Mindfulness is a technique that helps to transform lives into something that is fulfilling. The practical benefits of being mindful include gaining greater self-awareness, finding joy in the work being done, navigating stressors and strains in personal and profession...