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Course Code: 821342
This course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel.
Course Code: 821354
Coaching employees addresses performance objectives and helps unleash the potential within each person.
Course Code: 821356
The Leading Virtual Teams Training course in Global Knowledge is a one-day interactive class that positions managers of a remote workforce for success.
Course Code: 821357
Organizational change management is the process of managing the change process so that a company fulfills its strategic initiatives and goals.
Course Code: 821400
Get advanced training in applying and managing the Cisco Nexus® 9000 Series Switches in NX-OS mode. Group, Live, and Virtual Classes Available.
Course Code: 821509
Exclusive – In this design thinking course, you will learn repeatable, scalable processes for finding, articulating and solving problems. Whether designing a product, building a system, or meeting an innovation challenge – effective design thinking practices provide a roadmap to...
Course Code: 821535
Exclusive – This course is geared towards trainees with a broad range of expertise, from administrative and call center personnel to technical staff, as well as wireless and network engineers. We begin by defining what 5G is and comparing it with previous generations of mobile c...
Course Code: 821538
Trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this course, the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you'll examine the three steps that enc...
Course Code: 821569
In this course you will learn how finance, accounting, and the related business processes work, in order to make informed financial decisions, and to manage project finances and budgets more accurately and efficiently. You will understand how to read and analyze fina...
Course Code: 821570
Project success often depends on choosing, motivating, and leading the project team. This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on improving the project manager’s human resource expertise, from initial planning through project closure. Particip...
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