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New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.

Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps t...

Cisco UCS X-Series represents the latest generation of converged computing solutions optimized for hybrid and cloud-native workloads—critical for modern enterprises focusing on agility, workload portability, automation, and resource optimization. By attending this in...

This course examines no-code agents in Microsoft 365 Copilot Chat and SharePoint and explores how Microsoft 365 business users can create, manage, and use them.

This course teaches learners how to get started with Microsoft 365 Copilot Chat, craft effective prompts, and use its AI-powered features to enhance productivity, streamline work, and collaborate securely in real-time.

Avoid project catastrophe by developing expertise in risk management.

Manage a program to meet your organization’s strategic goals.

In this course, you will gain the relevant knowledge and skills to establish, operate, and improve a project management office (PMO) and to work with PMO staff in a way that maximizes the value projects produce for your organization. You will review the advantages of...

Learn the concepts, tools, and techniques to be able to perform basic trouble prevention activities early in a project, identify areas to focus on to reduce project failures, and assess project health and identify when a project is in trouble.