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This CSM course is designed for Administrator’s responsible for managing the Customer Service Management application.

The Configuration Management Database course is based off the content of the CMDB Fundamentals eLearning currently available on ServiceNow Learning.

Hardware Asset Management (HAM) products familiarize you with techniques and best practices for creating and managing hardware assets.

The Human Resources implementation training course provides a best practice approach to configure HR using base instance functionality.

This course provides general information on ITSM supporting applications, such as Configuration Management, Knowledge Management, ITSM Professional applications.

IT Service Management provides amazing services, increase productivity, and achieve new insights with a modern service management solution.

Performance Analytics is the engine that uncovers insights and reveals hidden value to define new, targeted learning interventions.

Performance Analytics helps businesses increase IT service satisfaction and reduce operating costs. Performance Analytics (PA) Advanced.

With PPM fundamentals manage the project scope, schedule, and resources and communicate efficiently with project teams and stakeholders.

Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline behavior of an instance. This class begins with client-side scriptin...