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Is your IT department performing to its fullest potential? Metrics can help you find out by providing you with hard data. Use this white paper to learn the basics about measurement methods and best practices.

Event management, although theoretically different, is fundamentally what most IT organizations refer to as “monitoring.” Monitoring an organization’s environment to determine whether important assets are in the state they should be, and knowing when that state changes, is a very important activity that many organizations spend significant portions of their budget doing.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

Learn how to study for and pass ITIL Intermediate Exams in our webinar.

Tuning DNS resolution can improve performance and result in much faster internet interactions. encryption improve the privacy protection of online activities.

Learn how to align IT and business for better results in our webinar.

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. Check out the list.

Effective governance over information and technology is critical to business success, and this new release further cements COBIT’s continuing role as an important driver of innovation and business transformation.

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with, and support broader business strategy...

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.