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ITIL® 4 Specialist Monitor, Support, and Fulfil

Course Code: 831105

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

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Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Learn how to get your best practices in order with ITSM in our webinar.