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ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
Be able to bridge your knowledge from ITIL v3 to ITIL 4 and with the new technologies and best pratices that come with the digital transformation.
Students who take ITIL 4 Foundation will learn the latest best practices in ITSM, the new terminology that organizations are using within ITSM.
Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.
Course Code: 100439
New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.
The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).
Course Code: 222222
Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included! ITIL Exam Guarantee.
Course Code: 100437
New – Integrate different value streams and activities to create, deliver & support IT-enabled products and services, and relevant practices, methods and tools.
Course Code: 100438
New – Learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners for those in service management.
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