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Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

Today's organizations must integrate and align people, processes, structures, culture, and strategy in order to successfully transition individuals and groups from a current state to a desired future state, such that the desired outcomes and business objectives are a...

Learn to create and manage a project schedule using Microsoft® Project 2016.

Enhance your Agile Business Analyst skills in this Global Knowledge course, which is compliant with IIBA and A Guide to the Business Analysis Body of Knowledge, including the recently-published Agile Extension. Enroll now!

Learn how an Agile testing approach enhances delivery speed and improves overall quality. Learning the goals of Agile will help you transition, implement, and monitor testing in an Agile environment and integrate traditional testing skills and knowledge into Agile development teams.

In this course, you'll learn the most common disciplines and methodologies used to create and present a business case with clear, concise, and fact-based arguments that highlight project benefits, costs, and risks to win approval for projects. You'll learn the underl...

In this course, you will learn how to manage all aspects of project procurement effectively. You will discover the logic behind contracting principles and practices, and you'll learn the terms, techniques, and tools of converting project needs into outsourced goods a...

Managing a successful project involves more than schedules, templates, and paperwork. Learn how to apply strong interpersonal management skills and work effectively with your team. Enroll now in Global Knowledge's Project Communication Management & Leadership course.

Learn to execute on the three overarching principles behind Scrum – iterative development, self-management, and visibility. Certified Scrum Master (CSM).