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Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

Learn about Cisco QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. Know how to design and implement efficient, optimal, and trouble-free multiservice networks. Enroll now!

In the Cisco Gateway course (CSCGW), gain valuable hands-on experience working with Cisco SIP, CUBEs, legacy gateways and router portions of IP Telephony. Gain the skills needed to obtain valuable Cisco certifications - enroll now at Global Knowledge!

Learn about the new technologies related to Cisco Unified Computing Solution (UCS).

Exclusive – Discover how and why Voice over IP works and gain an understanding of SIP with this lecture-only course. From beginner to advanced you will learn it all.

Learn about Session Initiation Protocol (SIP) and other protocols related to SIP implementations.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.