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Learn about the Cisco Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. Enroll now at Global Knowledge to master all the essential Cisco UCCX skills from capacity planning to choosing product features and installation.

In the Cisco Gateway course (CSCGW), gain valuable hands-on experience working with Cisco SIP, CUBEs, legacy gateways and router portions of IP Telephony. Gain the skills needed to obtain valuable Cisco certifications - enroll now at Global Knowledge!

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

Learn about Cisco QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. Know how to design and implement efficient, optimal, and trouble-free multiservice networks. Enroll now!

Exclusive – Discover how and why Voice over IP works and gain an understanding of SIP with this lecture-only course. From beginner to advanced you will learn it all.

Learn about Session Initiation Protocol (SIP) and other protocols related to SIP implementations.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.