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Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.

Learn about Cisco QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. Know how to design and implement efficient, optimal, and trouble-free multiservice networks. Enroll now!

Learn about the Cisco Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. Enroll now at Global Knowledge to master all the essential Cisco UCCX skills from capacity planning to choosing product features and installation.

In the Cisco Gateway course (CSCGW), gain valuable hands-on experience working with Cisco SIP, CUBEs, legacy gateways and router portions of IP Telephony. Gain the skills needed to obtain valuable Cisco certifications - enroll now at Global Knowledge!

Learn about the new technologies related to Cisco Unified Computing Solution (UCS).

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between Cisco's Call Manager Express & Call Manager.

A video covering our CIsco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.

Meet Global Knowledge course director and lab topology architect Joey DeWiele, a specialist in Unified Communications. Joey will walk you through the benefits of our exclusive Cisco UC lab architecture - a more scalable and stable approach to the all-important labs featured in unified communications courses. Our labs feature upgraded hardware and software including Custom Lenovo T61 PCs, 7965 IP Phones, 3560 Switches and Call Manager 7. With our flexible UC architecture, students are able to view and experience the full lab architecture regardless of which Cisco UC course they are taking or the skill set they are seeking. The lab architecture features a realistic network with redundant environments that are made rich with multiple machines, pre-deployed tools with shortcuts, online documentation that is particular to individual pods, and multiple OS support for all virtual machines (Windows, Linux, VMware).