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Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful...

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful...

Gain the understanding you need to implement ITIL with instructions and tips for important steps and methods for evaluating your existing processes.

This white paper describes a technique for defining the processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers).

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced. Our expert tackles this and many other questions regarding ITIL.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.

Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.