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Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.
AMC’s television series “Halt and Catch Fire” shows North Texas’ rise as the “Silicon Prairie.” In the 1980s and early 1990s, it’s where IBM PC cloning was explored and where first-person shooter games were created. It’s also the site of the first “logic bomb”—the source of my horror story.
Gain the understanding you need to implement ITIL with instructions and tips for important steps and methods for evaluating your existing processes.
Be able to bridge your knowledge from ITIL v3 to ITIL 4 and with the new technologies and best pratices that come with the digital transformation.
The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.
In this recorded webinar, you will find out the digital transformations of the ITIL 4. Barry will discuss the changes, what’s New and how it Impacts You.
Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.
ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
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