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This white paper addresses the TOGAF® framework and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Learn how to be an inventive, logical decision maker by understanding the principles behind critical thinking. Enroll now at Global Knowledge!

New – Are you a new manager or know someone that needs training? Successful managers get things done. Learn the art of management that will set you apart—FAST.

New – What does it mean to be an executive leader? It means you’re a visionary a trailblazer. Learn what it takes to make the transition to executive leadership.

Why become a collaborative leader? Because it gives you the ability to break down silos, energize your team and bring out the best in your direct reports. From collaboration skills to collaborative leadership behaviors, this course gives you the roadmap to be an adap...

In this high-impact, interactive seminar, we’ll help you avoid common pitfalls of your new status and responsibilities. You’ll learn the secrets of managing people and get all the essentials, from motivating direct reports and coaching to conflict resolution and lega...

Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints. This course will equip you with proven superviso...

In this course, you will learn to become an innovator, a persuasive player, and a champion of strategic change. You will gain the knowledge and skills to close the gap between where you are now and where you want to be. You'll conduct SWOT analysis, leverage key pros...

What if you could become an inspiring leader capable of garnering trust and prompting action? During times that would challenge even the most resilient and experienced leaders, it has never been more important to have an arsenal of tools, techniques and best practice...