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I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

If you want to stay relevant as an IT professional, you have two choices: evolve your current skills or make a big change.

With Microsoft SQL Server 2016, you can distribute your data to the cloud using the Stretch Database feature to improve local access while allowing cloud access to large amounts of historical data. You can also provide transparent end-to-end security using Always Encrypted technology and track changes automatically through temporal data. Download this white paper to learn why these features and more make SQL Server 2016 Microsoft's most important release to date.

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

This article addresses non-technical skills you need to do to be a success in IT.

Here are five date points from the 2020 IT Skills and Salary Report that illustrate important trends in professional development, skills gaps, hiring and top-paying certifications.

What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.

Let's look at 10 ways the cloud will change (and to a large degree already has changed) the world.

There are many career pitfalls in the IT field, especially if they are clearly outlined in an employee handbook.

An IT certification is a recognized benchmark mapped to a specific skill set based on standardized testing. A certification demonstrates your dedication, motivation and technical knowledge on a specific platform.