Resource Library

Global Knowledge Practice Leader, Craig Brown, explains what students will learn in our "Monitoring and Troubleshooting the Performance of a Windows Server Environment" workshop.

As an IT professional you deal day in and day out with securing operating systems, patching software, installing and configuring firewall and routers But what about the physical infrastructure? Do you understand how simple techniques can allow theft of your company resources? In this session we will discuss how to reduce the possibility of loss of data and equipment. Physical security may not be part of your job but you should be aware and having discussions with the personnel who are responsible. Or does Physical Security become one of your job responsibilities? Come to this session and learn about one of the most important and yet least thought about areas of security by IT professionals.

IBM Tivoli Endpoint Manager (ITEM) is a product designed to let enterprises automatically manage computers, allowing thousands of them to be managed by just a few support staff. With ITEM, tasks such as patch application, software distribution, and security policy enforcement can be performed on all of an organization's computers with minimal supervision.

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

Like many UNIX operating systems, AIX uses the concepts of Logical Volume Management (LVM) in its data management architecture. This white paper explains the specifics of the AIX LVM and provides some tips and best practice recommendations to get the most from your AIX disk storage.

In this video, Practice Leader Craig Brown discusses how Microsoft Lync can function in enterprise environments to streamline communication and increase productivity.

Nearly every WebSphere administrator has desired a deeper understanding of how passwords are created, used, stored, and encrypted. Learn about the different types of passwords used inside of the WebSphere Application Server and the recovery plans to help restore your server when passwords go awry.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

In this report, I've reviewed the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.