100 Results Found
Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.
UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.
Today, every project comes with limited resources and an impossible timeline. You have to prioritize, but how do you determine what's most important? The answer is to do more than just prioritize. You have to fully understand your company's strategic direction and make every action align with that strategy. In this hour-long webinar, project management expert Yvan Bastien will show you how to reach that full understanding and make the kinds of informed decisions that lead to success.
Organizations launch projects with the assumption that the new or improved solution will provide worthwhile benefits for stakeholders and a suitable return on investment. By understanding your business requirements you ensure that your teams actually deliver those benefits. Keeping user and functional requirements aligned with the business requirements is a key to successful solution delivery.
Instructor John Harmon explains subnetting using binary numbers and decimal conversions.
Instructor John Harmon continues his explanation of subnetting by showing how subnet masks can be used to sub-divide networks.
There are several Wireless LAN Standards, including b, g, and n, which exist in the 2.4 GHz band. These standards need around 20 MHz of radio frequency in order to transmit their signals. In this video, Ben Miller discusses how to pick access points and channels for optimal performance.
Answer? When it is flagged as a retransmission in Wireshark!
The driver behind 802.11n is MIMO, or multiple input multiple output. This video explains how MIMO works to double your channel speed by sending two or more data streams over the same channel.