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Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them. 

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”