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What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.
The results are in from the fifth annual IT Skills and Salary Survey by Global Knowledge and TechRepublic, and there are finally reasons for optimism. The average salary of this year's respondents was up 6.2% from last year's and, in fact, is the highest in the history of the survey. While salary is a key component of the study, we also examined other factors such as job satisfaction, impact of acquiring new skills and certifications, and trends in pay, including base pay, bonuses, benefits, and geographic impact.
As long as I've been involved in service management, one of the perennial debates that's really never been resolved focuses around how many discrete processes ITIL describes. No such single list exists in the ITIL core books. However, section 4.1 of each of the ITIL 2011 core books shows the processes described within that specific book. When we deliver accredited ITIL training, if it is describe in section 4.1 of any of the ITIL core books, then it is considered a "process".
For the fourth year in a row, Global Knowledge and TechRepublic have partnered to create a comprehensive IT salary survey. With over 12,000 responses, the 2011 report has turned out to be one of this year's most relevant and revealing salary surveys in the industry. Below is our complete list of Salaries by Popular Certifications and Salaries by State.
The results are in from the 2nd Annual Global Knowledge and TechRepublic IT salary survey. With over 14,150 responses, our 2009 report is one of the industry's most relevant and revealing IT salary surveys. Our 2009 salary search revealed an average increase of 10% nationally over our 2008 salary study. Learn the top paying salaries for IT jobs based on state, industry, certification, and more.