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89 Results Found

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Understanding the Difference Between Incident Management and Problem Management

Webinar – Recorded | April 02, 2015

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

Five Reasons Why You Should Pair VSAN and View

White Paper | April 01, 2015

Virtual storage area network (VSAN) and VMware View can offer cost savings and performance benefits compared to traditional SAN implementations for virtual desktop infrastructure (VDI). If you are starting a new desktop virtualization project, it would be wise for you to take the time to explore your options and compare VSAN to other options.

VMware vSphere Distributed Switches

White Paper | March 23, 2015

There are two types of virtual switches available using vSphere, the vSphere Standard Switch and the vSphere Distributed Switch. The vSphere Standard Switch (vSwitch or vSS) resides in and is manually configured and administered on each ESXi host. The vSphere Distributed Switch (dvSwitch or vDS) provides similar functionality but is centralized to vCenter Server and is more featured. This white paper will cover the vDS architecture as well as an overview of many of the different features that are exclusive to the vSphere Distributed Switch.

ABCs of ITIL®

White Paper | Feb. 27, 2015

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Five Reasons VMware vSphere 6.0 is a Game Changer

White Paper | Feb. 05, 2015

Discover the ways in which VMware's new vSphere 6.0 is more powerful, more manageable, more secure, and more flexible than any previous release of vSphere.

What’s the Difference Between High Availability and Fault Tolerance in VMware vSphere?

Article | Dec. 30, 2014

What’s the difference between high availability and fault tolerance in VMware vSphere? This article elaborates on first configuring high availability and then layer on the fault tolerance capability. Learn more.

Getting Started with Change Management

Webinar – Recorded | Dec. 04, 2014

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Virtual Machine Migration Methods in vSphere

White Paper | Nov. 11, 2014

One of the advantages of vSphere is that you can move a virtual machine from one location to another, across servers, storage locations-even data centers. Physical servers don't have that ability and that can have many implications for disaster recovery, availability, and so forth. This white paper explains why migrations are useful, the methods that vSphere makes available for you to manually move a virtual machine (VM), and how vSphere can automate the process for you in various scenarios.

How to Become an ITIL Expert

Video | Oct. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.

Horizon View 6 Blast Performance Features

White Paper | Aug. 21, 2014

With VMware's recent release of the Horizon Suite (specifically View 6), VMware has taken the performance and usability features and put them all under the Blast moniker. This category of features is grouped from a marketing perspective but will retain their technical terms in the documentation, similar to how the term vSphere encompasses both ESXi and vCenter. Learn about the various features of the components that comprise the Blast family, including a brief discussion of what they are, improvements in version 6, and any notes or requirements for implementation.