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The Intersection of DevOps and ITIL®

White Paper | July 07, 2015

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

The Use Case Technique: An Overview

Webinar – Recorded | June 26, 2015

Use cases are an effective and widely used technique for eliciting software requirements. In this hour-long webinar, software development and process improvement expert Karl E. Wiegers will introduce you to a practical and straightforward use cases approach to requirements elicitation. You will learn how to focus on the goals that users have with a system, rather than emphasize system functionality.

Tech Skills Heading the Way of the Dinosaur

Article | June 11, 2015

If any of the following reminiscences ring true to you, have you moved beyond them? If not, it might be time to make some new discoveries.

VLANs and Trunks

White Paper | June 11, 2015

When properly utilized, VLANs and trunks provide flexibility, stability and ease of troubleshooting. This paper provides technical details about VLANs and trunks, along with design options at a basic to intermediate level. Recommendations and commands are included throughout.

Managing Hyper-V with PowerShell for the GUI-Bound Administrator

White Paper | June 05, 2015

In this paper, we explore the basic usage of PowerShell in the pursuit of automating the management of Hyper-V deployments. This paper is targeted to IT professionals who have been "GUI-bound" to their management interfaces and have been working with or are embarking on the journey of Hyper-V administration. We'll explore the usage of Hyper-V specific cmdlets with the intent of ultimately being able to include multiple cmdlets in a "script" to allow for pushing one button and accomplishing the combined actions of many multiple mouse clicks in the GUI. No more repetitive tasks!

Switching Operations

White Paper | June 05, 2015

Switches play a vital role in moving data from one device to another. Specifically, switches greatly improve network performance, compared to hubs, by providing dedicated bandwidth to each end device, supporting full-duplex connectivity, utilizing the MAC address table to make forwarding decisions, and utilizing ASICs and CAM tables to increase the rate at which frames can be processed.

Microsoft SharePoint 2013 Training for Developers

Video | June 04, 2015

Interested in SharePoint 2013 developer training?  Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.

Protect Software Applications with IBM Security AppScan

Webinar – Recorded | May 28, 2015

Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.

Configuring Multicast with MPLS and GETVPN

White Paper | April 09, 2015

This paper covers the configuration of IP Multicast with Multiprotocol Label Switching (MPLS) including the basics of Multicast with the Group Encrypted Transport VPN (GETVPN).

IPv6: Are We There Yet?

White Paper | April 09, 2015

The first big push toward implementation of IPv6 was mobile devices. Now, one of the driving forces is the Internet of Things. As the name implies, this means everything, including machine to machine communication (M2M).