Resource Library

Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them. 

The technologies examined reduce operational expenses (OpEx), not capital expenses (CapEx) that has traditionally been the focus of virtualization. Many companies implemented virtualization with the goal of saving money in the form of fewer servers to buy with a side benefit of reducing the footprint of the servers and lowering the required power and cooling. Most of the savings were in capital, but do not expect the same with many of the technologies listed here, because some may even require some additional capital expenditures, at least for software, in order to save on the day-to-day operations of IT. The bigger cost in running an IT department is in the OpEx category anyway, so savings there are recurring.

I recently responded to a message on LinkedIn from a regular reader of this blog. He asked several questions which I will answer over the course of several posts. As part of his first question, he described a strategy report that his group is producing. The audience for this strategy report considers ITIL important to the future of their business, and so he must describe which ITIL processes his data center operations group works most closely with.