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A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

As organizations look to do more with fewer resources and better leverage scarce knowledge across their entire organization, they have found that the traditional hierarchical management structure no longer meets the needs of the business. Enterprises have turned to the matrix organizational structure for increased flow of information across departments and greater flexibility and responsiveness.

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.

The PMP certification exam is changing but the PMBOK is not. Everyone planning to pursue their PMP certification in 2020 needs to know what is changing and how it will affect the way they prepare for the exam. In this session we will identify and explore the changes that PMI has announced to the PMP Certification Exam Blueprint, when and how the exam will be affected, and will look at a few examples of potential new questions. View the slide deck>

If you're running SharePoint 2007, learn what had changed in SharePoint 2013 for administrators and developers.

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.