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Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.
Project Scope Management sets the foundation for the creation, development and successful delivery of a project. Learn about the project management process here.
Previously I discussed service providers and their risks in the example of my involvement with a landscaping company. ITIL clearly states that services, “…deliver value to customers by facilitating outcomes customers want to achieve…” However, sometimes organizations and people focus on outputs as opposed to outcomes, which sacrifices some of the value of the service. This leads to a question, what is the difference between an outcome and an output?
While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020.
According to the Global Knowledge IT Skills and Salary Report, women make up 16% of the tech workforce, and an even smaller percentage (8%) are at the senior or executive level. Here’s an overview of the most popular and most pursued certifications by women in tech.
As a power user, find out if you're ready for the SharePoint Site Collection and Site Administration class and how it can benefit your organization.
Interested in SharePoint 2013 developer training? Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.
Interested in SharePoint 2013 administrator training? Learn from SharePoint instructor Tracy Wallace, if you're a good candidate and which SharePoint 2013 administrator class you should take.
Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.
You may have heard about IT service management and ITIL being yesterday’s news, but the survey suggests you need to re-evaluate those rumors. The enduring value of ITSM credentials and practices have been championed by Gene Kim, one of the Godfathers of the DevOps world, who has said, “It is my firm belief that ITSM and the DevOps movement are not at odds. Quite to the contrary, they’re a perfect cultural match.”