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Most Internet users don't realize that often a website or other service that seems slow to respond is actually working fine. Instead, it’s the resolution of DNS that is putting a glitch in your giddy up. Fortunately, there are several steps you can take to optimize your DNS to get better performance.

The STP (Spanning Tree Protocol) standard (IEEE 802.1d) was designed when the recovery after an outage could wait a minute or so and be acceptable performance. With Layer 3 switching in LANs, switching began to compete with routers running protocols because they are able to offer faster alternate paths. Rapid Spanning Tree Protocol (RSTP or IEEE 802.1w) brought the ability to take the twenty seconds of waiting for the Max Age counter plus fifteen seconds of Listening plus fifteen seconds of Learning or fifty seconds down to less than one second for point-to-point connected and edge switches and six seconds for root switches.

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.

You may have noticed that it’s the dynamic routing protocols that get all the glory. Since I like rooting (routing?) for the underdog, let’s talk about static routes! As you may recall, a router has three methods for learning a route. A route can appear in the routi...

This short example illustrates basic VLAN operation. Examining VLANs in a large-scale installation can show the full benefits of VLANs. Consider that this is a small portion of a large corporate headquarters with 5,000 devices connected in a 20 building campus.

As IT departments struggle with skills gaps and businesses attempt to recovery economically from the COVID-19 pandemic, these 10 IT skills are essential to drive success. Job roles in these areas pay well, but decision-makers are struggling to find qualified candidates. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

In 2013, Cisco released their Software Defined Networking (SDN) solution for the data center known as Cisco Application Centric Infrastructure (ACI). For many years, the networking industry has been asking for an approach to configuring networking devices more efficiently than having to individually configure each and every router and switch.

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.

These technology job roles are proven to be essential during a crisis as enterprises scramble to change strategies and meet goals. The skills demonstrated by IT professionals in these 10 positions can make the difference between business success and failure, especially during a recession.

Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.