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You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
What’s the difference between incidents and problems? This article explains the differences between these ITIL® concepts, how they are related, and why it matters.
ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.
This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.
This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.
This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.
This Certification Prep Guide provides an overview of the Microsoft Azure Fundamentals certification and offers helpful tips that you can use when preparing for your certification exam.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.