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Simulate the ITIL v3 Service Management Lifecycle with an interactive gaming experience.
If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.
Interested in SharePoint 2013 administrator training? Learn from SharePoint instructor Tracy Wallace, if you're a good candidate and which SharePoint 2013 administrator class you should take.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.
The bad guys just keep getting better! No matter how much patching and tweaking we do, the bad guys' constantly changing tactics and techniques continue harming our networks, stealing and damaging data, and just generally screw things up. What motivates someone to do such terrible things in the first place? How have these hackers changed and improved? What kinds of attacks are popular now and why? In this hour-long webinar, security expert, former hacker and Global Knowledge instructor Phillip D. Shade will provide insight into understanding the latest hacking techniques, what the current threat landscape looks like, and suggested countermeasures to mitigate threats. He will include specific examples of the current threat landscape, including data mining, social engineering cyber threat terminology, man-in-the- middle attacks and Denial of Service (DoS) attacks.
You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.
Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.
Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.
Interested in SharePoint 2013 developer training? Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.