Resource Library

Chief Technical Architect Craig Brown discusses the Windows 7 certification and skills tracks available to Global Knowledge students.

One of the most difficult concepts for me as I was learning database syntax was joins. Of course, I tried reading and understanding articles and books that dealt with this topic. In almost every case, I was faced with the Venn diagram examples.

ITIL is generally not prescriptive. In reality, the CSI Register at any given organization might look significantly different than the example given in the CSI book. The fields given in this example are important. 

In this video, you will learn about the High Availability options in SQL Server 2008: Server Clustering, Database Mirroring, Log Shipping and Peer-to-Peer Replication.

Many experts agree that memory is the most important resource with regard to SQL Server performance. There are hundreds of performance counters, and therefore, it can be complex to figure out just what to monitor. Here are some suggestions in understanding whether memory pressure might be the performance problem with your SQL Server.

In this video, you will learn how to a use a new feature of SQL Server 2008 called Transparent Data Encryption for enhanced security.

Many I&O leaders and customers see little value from investments in ITIL. Not getting the Return on Investment (ROI) you expect normally comes from using ITIL incorrectly. You, your staff, and your customers must share the same goals and understand exactly what to expect from your ITIL investments. The goal of ITIL is not “business and IT alignment” or “competitive advantage from IT investments.” Instead, its first goal is to stabilize service operation. This builds a base for the second goal: increasing value through service optimization. You must have clear-cut, documented, and managed expectations for each activity, and order is vital. Success requires that you stabilize service delivery before trying to optimize. Focusing on the correct goal and linking each ITIL task to that goal is the correct use of ITIL.

Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models. 

As a power user, find out if you're ready for the SharePoint Site Collection and Site Administration class and how it can benefit your organization.

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.