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This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.
Which mainstay certifications should be in your list of credentials? What's the next up-and-coming certification? This article will help you answer both questions by providing a review of the 15 top-paying certifications.
Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.
The results are in and analysis is complete from our eighth annual IT Skills and Salary Survey. This was our third in partnership with Windows IT Pro and one of the industry's largest with more than 11,000 North American respondents. Download your copy to learn how your salary compares to your peers, whether you have the skills IT decision-makers are looking for and much more
Standard Local Survivability (SLS) is a cost-effective alternative well suited to a branch location that does not have sophisticated telephony needs. In contrast to the server-based survivability features, SLS operates entirely from the H.248 Branch Gateway and requires a data set comprised of CM translations (survivable ARS analysis and configuration data). When you log into a H.248 Media Gateway via CLI you have likely noticed the screen message “Survivable-call-engine is disabled.” Let’s take a look at what this means.
The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.
The results are in, and analysis is complete from our seventh annual IT Skills and Salary Survey. This was our second in partnership with Windows IT Pro and one of the industry's largest with more than 12,000 North American respondents. Download your copy to learn how your salary, bonus, job function, and other factors compare to your peers.
In this report, I've reviewed the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry about transporting voice or video as Real Time Transport Protocol (RTP) takes care of that. It also relies on Session Description Protocol (SDP) to negotiate capabilities and codecs. SIP does not provide a Directory Service or Authentication, but it does work with services such as LDAP or RADIUS. SIP is only concerned with signaling. This white paper is going to look at the way SIP is used in the converged Unified Communications environment.
Get a look at how your numbers compare to your peers and neighbors with our comprehensive lists below. A Note About Our Certification List For the condensed list of certifications in our 2013 IT Skills & Salary Report, we included only certifications that received enough responses to be statistically relevant. The list below is more inclusive. Certification data is for informational purposes only, as the values of some of the more exclusive certifications are based on few responses and, therefore, are less reliable.