Resource Library

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

Red Hat Taste of Training - JB248

Red Hat Taste of Training - JB348

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

With Microsoft SQL Server 2016, you can distribute your data to the cloud using the Stretch Database feature to improve local access while allowing cloud access to large amounts of historical data. You can also provide transparent end-to-end security using Always Encrypted technology and track changes automatically through temporal data. Download this white paper to learn why these features and more make SQL Server 2016 Microsoft's most important release to date.

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

Use cases are an effective and widely used technique for eliciting software requirements. In this hour-long webinar, software development and process improvement expert Karl E. Wiegers will introduce you to a practical and straightforward use cases approach to requirements elicitation. You will learn how to focus on the goals that users have with a system, rather than emphasize system functionality.

In this paper, we explore the basic usage of PowerShell in the pursuit of automating the management of Hyper-V deployments. This paper is targeted to IT professionals who have been "GUI-bound" to their management interfaces and have been working with or are embarking on the journey of Hyper-V administration. We'll explore the usage of Hyper-V specific cmdlets with the intent of ultimately being able to include multiple cmdlets in a "script" to allow for pushing one button and accomplishing the combined actions of many multiple mouse clicks in the GUI. No more repetitive tasks!

Interested in SharePoint 2013 developer training?  Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.

Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.

Like it or not, Internet of Things (IoT) is upon us. There are a number of factors that will impact its adoption rate, and the inevitable privacy (or lack of) discussions will likely happen sooner than later. This is going to change the world as we know it, in many cases for the better. But we will need to keep an eye on the extent to which it invades our personal lives if it is going to be the positive force it has the potential to be.

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.

Agile is increasingly becoming the foundation for today's business world, and Business Analysts are essential for organizations and projects to achieve maximum success. Following a brief overview, Benjamin will tackle and dispel many of the common myths about Agile and then dig deeper into the true value Business Analysts hold for their organization. Join us for a look at the modern Business Analyst and their role in an Agile environment.

Amazon Web Services (AWS) offers increased agility, developer productivity, pay-as-you-go pricing and overall cost savings. But you might wonder where to start, what pitfalls exist and how can you avoid them? How can you best save time and money? Learn what you need to know and where to start before launching an AWS-hosted service.

Your Microsoft SQL Server database often contains the most valuable information in your organization. Get tips for securing it properly and effectively in this free, information-packed webinar with Microsoft SQL Server expert Gidget Pryor. In just an hour, Gidget will demonstrate the layered security approach used by SQL Server. She will step you through the process and best practices of setting up logins, users, roles, schemas, and permissions, and she will review the security model changes that have taken place from SQL Server 2005 through SQL Server 2012. She will also review SQL Server 2012 training and certifications.

Global Knowledge Senior Business Skills instructor Samuel Brown covers tips for preparing and practicing for the PMP exam.

Database Management Systems (DBMS) have been monolithic structures with their own dedicated hardware, storage arrays, and consoles. Amazon Web Services (AWS) realized that while each company can use unique methods of collecting and using data, the actual processes of building the management infrastructure are almost always the same. AWS remedies DBMS problems with its Amazon Relational Database Service (Amazon RDS).

Global Knowledge Senior Business Skills instructor Samuel Brown covers tips for preparing and practicing for the PMP exam.

Agile is a set of principles requiring a significant cultural shift, new paradigms in thinking and team organization. Over the years, Agile has become "productized" or in many cases "institutionalized", creating different flavours and levels of commitment among teams and organizations. Along the way, managers and team members have lost sight of Agile's principles and tried to enforce the use of certain tools and structure where they may not belong. In this one hour webinar, Perry McLeod will explain how tools such as use cases can be successful in an agile environment, provided the principles of agile are always active in the minds of the managers and the team members that are using them. Join Perry to determine whether or not making the cultural shift towards the use case method in an agile environment is the right move for you and your organization.

Learning how to program and develop for the Hadoop platform can lead to lucrative new career opportunities in Big Data. But like the problems it solves, the Hadoop framework can be quite complex and challenging. Join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path. Building a strong foundation, leveraging online resources, and focusing on the basics with professional training can help neophytes across the Hadoop finish line.

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.

As mentioned in last week’s post, interviews that require ITIL Intermediate level knowledge will most likely be targeted to specific process areas and activities. If I interviewed someone for a job that required ITIL Intermediate level knowledge, in addition to other questions about the specific technical responsibilities of the job, I might ask the following questions:

Organizations can find significant value in adopting Agile methodologies and techniques. Agile practices can help ensure meet customer expectations, deliver products on time, and create a motivated environment that is able to quickly adapt to change. This white paper explores 12 benefits of Agile development and management, explaining why you should consider incorporating Agile methodologies into your current standards and processes.

No matter which IT field you're working in, there are several skills that are useful for every IT professional to know. Here, seven experienced IT professionals working in the networking, programming, project management, and security fields, share what they believe a...

Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM. The market share for the product continues to grow, based on total cost of ownership and ease of use. This white paper outlines some of the important fundamentals of Microsoft SQL Server 2008 that every DBA should know.

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...