Resource Library

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

For every organization, effective cybersecurity is reliant on a careful deployment of technology, processes and people. The Global Knowledge cybersecurity perspective features a three-tiered organizational matrix, ranging from foundational to expert skills, coupled with eight functional specializations that encompass the features of a successful cybersecurity organization.

Digital transformation has bred equal parts innovation and risk. And it’s not just the IT department that’s been disrupted—technology is now the most critical risk factor for the entire organization.

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

The 2021 revised and updated version CISSP (Certified Information System Security Practitioner) certification exam will be released on May 1, 2021. This new version of the popular CISSP exam will include a modest revision and re-organization of previously included topics, but will integrate a significant number of new topics.

This quick reference guide will highlight the various certification tracks to help you find your path through the EC-Council programs.

What quality did the most influential leaders throughout history, such as Winston Churchill, Ronald Reagan, and Margaret Thatcher, all have in common? They were some of the greatest orators the world has ever known. Their communication skills were the tools with which they built up nations with strong foundations. They taught us that the most fundamental factor of success is without a doubt communication, and that strong communication is the pathway to strong leadership. Here you will find a breakdown of what makes an effective communicator and how you too can develop your leadership skills through communication.

I am a VMware Certified Instructor and every single time I teach, I get questions regarding certification. IT certifications always seem to be a controversial topic, and the question is always, "Why should I become certified?"

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.