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Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.
Each year as the data from the Global Knowledge IT Skills and Salary Survey is put through the analysis process, certain trends become clearer. One of those is the prevalence of IT professionals who pursue certifications across multiple categories.
During a recent ITIL foundation class, a student asked an interesting question. She wanted to know: “What is the difference between a project and a service?” To be honest, I haven’t spent much time thinking about this distinction. However, I think that those of us who practice ITIL consulting and training should have good answers to questions such as this. Here’s how I answered this question.
Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.
As IT departments struggle with skills gaps and businesses attempt to recovery economically from the COVID-19 pandemic, these 10 IT skills are essential to drive success. Job roles in these areas pay well, but decision-makers are struggling to find qualified candidates. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.
Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.
In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.
In this blog series, we'll get you up to speed on using the key tools listed in the PMBOK® Guide. First up, Work Breakdown Structure (WBS).
In this blog series, we'll get you up to speed on using the key tools listed in the PMBOK® Guide, including Decision Tree Diagrams.
Project Scope Management sets the foundation for the creation, development and successful delivery of a project. Learn about the project management process here.