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Thinking about getting ITIL certified? In this post, we cover the value of each ITIL certification and dive into survey results to determine whether ITIL certifications are worth it. The results are in!
This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.
If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.
If you're running SharePoint 2007, learn what had changed in SharePoint 2013 for administrators and developers.
In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.
Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.
It’s been about 10 years since public cloud offerings like AWS opened up the world of big data analytics. This post examines the top five most useful architectures used for big data stacks to learn the sweet spots of each.
Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.
Managers are in dire need of cybersecurity professionals with specific skills. If you’re looking to advance your career, or transfer into the cyber field, now is the time to get certified.
If you’re looking to fortify your cloud expertise, there are a number of certifications to consider. We have compiled 10 cloud certifications that are sure to positively affect your career.