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Guide to ITIL® Certifications and Tips for Exam Success

White Paper | Jan. 03, 2018

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Harnessing Creativity to Make Powerful Decisions

White Paper | Nov. 30, 2016

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

High Availability Options in SQL Server 2008

Video | July 11, 2013

In this video, you will learn about the High Availability options in SQL Server 2008: Server Clustering, Database Mirroring, Log Shipping and Peer-to-Peer Replication.

What is Your Best, Tactical Advice for HR and IT Teams Seeking Top Talent?

Article | April 08, 2021

HR and IT managers, if you're losing top talent and having trouble attracting quality candidates, the no. 1 reason is that they don't see a future with you. If you're not leveraging professional development, here are a couple tips to start.

How to Deal with Six Types of Difficult Coworkers

White Paper | Jan. 06, 2021

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

How to Maximize Your Training Budget

Webinar – Recorded | Feb. 21, 2019

In this informative webinar, you will learn about the popular and overlooked ways organizations and professionals can purchase training to become more resilient. 

How to Navigate the Transition to ITIL® 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

How to Show Your IT Skills and Certifications on LinkedIn (with Video Guides)

Article | March 25, 2021

Learn how to boost your visibility on LinkedIn by listing your skills and certifications and leveraging the courses you’ve taken for professional development. This is especially important to catch the eyes of recruiters and when applying for jobs.

How to Use Policy Based Management in SQL Server 2008

Video | June 12, 2014

In this video, you'll learn how to utilize a great new feature of SQL Server 2008 called Policy Based Management for Multi-Server Management capabilities.

How To Use PowerPivot in SQL Server 2008 R2 and Office 2010

Video | June 12, 2014

In this video, you will learn how to a use a new feature of SQL Server 2008 R2 and Office 2010 called PowerPivot for Self-Service Business Intelligence.