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If you create presentations using the notes feature in PowerPoint, you probably have found yourself wanting to print multiple slides on one page (handouts) with the notes associated with those slides displayed on the same page. This layout can often help you better p...
Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.
Project Scope Management sets the foundation for the creation, development and successful delivery of a project. Learn about the project management process here.
Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.
Prepping for a Microsoft certification exam? Global Knowledge's own Tracy Wallace has you covered with these six tips for passing any Microsoft exam.
As IT departments struggle with skills gaps and businesses attempt to recovery economically from the COVID-19 pandemic, these 10 IT skills are essential to drive success. Job roles in these areas pay well, but decision-makers are struggling to find qualified candidates. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.
Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.
As organizations look to do more with fewer resources and better leverage scarce knowledge across their entire organization, they have found that the traditional hierarchical management structure no longer meets the needs of the business. Enterprises have turned to the matrix organizational structure for increased flow of information across departments and greater flexibility and responsiveness.