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Business Process Modeling: From Macro to Micro

Webinar – Recorded | Nov. 12, 2015

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

Cisco Completes the Security Picture with Sourcefire

White Paper | June 19, 2015

Security attacks have become more advanced; therefore, security solutions have needed to evolve to deal with those threats. Cisco's acquisition of Sourcefire brings a new paradigm to the security landscape. No longer is security a one-time, instantaneous event. Security now is threat based, network cognizant, and continuous. All organizations, public and private, need to be aware not only of the constantly changing threat environment, but must be prepared to respond in kind.

Cloud Computing: What It Is and What It Can Do for You

White Paper | March 10, 2010

The definition of cloud computing depends largely on whether you are a consumer or producer. The public cloud is geared more for the individual consumer or small company, while the private cloud is geared more for a medium-to-large company. In addition, the private cloud is branching out to incorporate the ability to have some data and applications serviced from the public cloud. This white paper examines the different types of cloud computing and shows what cloud computing can offer you.

Creating Reports with Excel's Power Pivot

Webinar – Recorded | Feb. 28, 2019

This recorded webinar will show you how to quickly summarize a large amount of data from different data sources using Power Query.

Custom Cisco CCNP Security Training Labs

Video | Feb. 27, 2013

Course director Jim Thomas explains how our custom labs, which utilize external hosts, ISR routers, and DMZ, provide a real-world environment for students.

Data Breaches: What Can and Cannot Be Done

White Paper | Aug. 23, 2015

Experts agree that as long as there is data, there will be people trying to steal it. For every defense mechanism put in place, there is someone who will find a way to get around it. Constant vigilance, education of the workforce, and management support are all necessary to implement effective security policies. While a well-trained IT staff is key to protecting data, all employees must understand the importance of protecting company assets, including data.

Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced

White Paper | Feb. 26, 2016

IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.

Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

Developing Effective IT Learning Processes

Webinar – Recorded | Oct. 16, 2013

Business is changing rapidly and Information Technology is at the centre of the trends: mobile, social, cloud and big data,. Forward thinking IT functions must develop and manage the skills of their most critical asset-- their employees. Effective professional development can guard against the pace of change, leading IT units to re-define job roles to include both technical and non-technical competencies and to establish business processes to help their staff develop and maintain these skills. This session will present the components of a holistic process to support learning and development in any IT organization.

DevOps: The Future of ITSM and ITIL

Webinar – Recorded | June 19, 2014

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.