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ITIL 4: The Changes, What’s New and How it Impacts You

Webinar – Recorded | Feb. 14, 2019

ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.

How ITIL® Skills Translate to the Workplace

Article | March 08, 2019

ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.

How to Navigate the Transition to ITIL® 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.

How to Troubleshoot Group Policy in Windows 10

Webinar – Recorded | June 06, 2019

In this live excerpt from Supporting and Troubleshooting Windows 10 (M10982), Windows 10 expert and Microsoft Certified instructor, John Panagakos, will lead you through one of the most popular modules in this course.

ITIL4 Guiding Principles in 30 Minutes

Webinar – Recorded | Feb. 20, 2020

A quick 30 minute look at ITIL4 Service Value System focusing on the guiding principles – part of the core guidance of ITIL4. This webinar includes an example of how this guidance might be applied in an organization. View the slide deck>

ITIL4 Guiding Principles in 30 Minutes

Webinar – Recorded | June 18, 2020

A quick 30 minute look at ITIL4 Service Value System focusing on the guiding principles – part of the core guidance of ITIL4. This webinar includes an example of how this guidance might be applied in an organization. View the slide deck>